Last Updated: November 2025
1. Information We Collect
Professional Appliance Care collects personal information such as your full name, phone number, email address, service location, and details about your appliance when you book a service, fill out our contact form, call our helpline, or interact with our website in any way. We may also collect non-personal information including browser type, IP address, device details, operating system, and usage data to analyze website performance, improve functionality, and enhance user experience. When you communicate with us via email, WhatsApp, or phone, we may retain records of these communications to improve customer support, monitor service quality, and maintain accurate service histories. Cookies and analytics tools may also be used to understand website traffic patterns and user behavior, but such data does not personally identify users unless voluntarily provided.
2. How We Use Your Information
The information we collect is used solely to provide, manage, and improve our appliance repair services. This includes confirming bookings, scheduling appointments, dispatching technicians, responding to inquiries, tracking service history, and ensuring high-quality customer support. We may also use limited data for internal analysis to improve website performance, optimize marketing campaigns, evaluate service efficiency, and develop new services. Your personal information is never used for fraudulent activity, unsolicited marketing without consent, or purposes that violate privacy laws or Google Ads policies.
3. Sharing of Information
Professional Appliance Care does not sell, rent, lease, or trade your personal information to any third party. Information may only be shared with trusted team members, trained technicians, or service partners directly involved in delivering your requested service. All personnel are required to maintain strict confidentiality and use your data solely for service purposes. In rare cases, information may be disclosed to comply with applicable laws, legal processes, or government requests, but only to the minimal extent required.
4. Data Security
All personal information is stored securely using industry-standard technical and administrative safeguards to prevent unauthorized access, misuse, alteration, or disclosure. While we implement strong security measures, no online system can guarantee complete protection of data. Customers are advised not to submit sensitive financial information through unsecured messaging platforms or forms. Our systems and protocols are regularly updated to ensure compliance with privacy laws and Google Ads requirements.
5. Communication and Marketing
By contacting Professional Appliance Care through our website, phone, or WhatsApp, you consent to receive service-related communications such as booking confirmations, appointment reminders, service updates, and limited surveys. We may occasionally send announcements about new services or promotions, but only with your consent. You may opt out of promotional communications at any time by contacting us via email at [email protected] or calling +971529505810. All communications are professional, transparent, and intended to improve your service experience.
6. Third-Party Links and Services
Our website may include links to third-party websites such as Google Maps for location or payment gateways for online transactions. We are not responsible for the privacy practices or content of these external sites, and we recommend reviewing their privacy policies before interacting with them. Any third-party integration on our website is used strictly for legitimate business purposes and is compliant with privacy regulations.
7. User Rights
You have the right to request access, correction, or deletion of your personal information held by Professional Appliance Care. You may also request information about how your data is processed or shared. To exercise these rights, contact us via [email protected] or call +971529505810. We will respond to all requests in accordance with applicable laws and within a reasonable timeframe.
8. Retention of Data
Professional Appliance Care retains your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer required, it is securely deleted or anonymized to prevent unauthorized access or misuse. Retention periods may vary depending on the type of data and legal requirements, but we always limit storage to what is necessary for business and compliance purposes.
9. Changes to This Privacy Policy
Professional Appliance Care may update or revise this Privacy Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. Users are encouraged to review this policy periodically to remain informed about how we protect personal information and ensure compliance with privacy laws and Google Ads requirements.
10. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, contact Professional Appliance Care via email at [email protected], call +971529505810, or visit us at Al Thanyah Fourth, Emirates Hills, Dubai, UAE. Our team is committed to ensuring your privacy and service experience meet the highest standards.