Last Updated: November 2025
1. General Information
Professional Appliance Care provides professional home appliance repair services in Dubai, including washing machines, refrigerators, air conditioners, ovens, and other household appliances. By using our website https://professionalappliancecare.com or booking our services, you agree to these Terms & Conditions. All services are provided by trained technicians using quality spare parts and professional repair methods.
2. Service Booking
Customers can book services through our website, WhatsApp, or phone. All bookings are subject to availability of technicians and confirmation by our team. We strive to provide accurate service schedules, but Professional Appliance Care cannot guarantee exact appointment times due to unforeseen circumstances such as traffic or technician availability. Bookings are confirmed only when acknowledged by our staff.
3. Inspection and Repair Charges
All service charges, including inspection fees, parts, and labor costs, will be communicated prior to service commencement. Final charges may vary depending on the type of appliance, the complexity of the repair, and replacement parts required. Customers are responsible for payments upon service completion unless otherwise agreed. Any additional services requested during the repair will be charged separately with prior consent.
4. Cancellation and Rescheduling
Customers may cancel or reschedule appointments at least 2 hours before the scheduled service time. Cancellations or rescheduling requests made after this period may be subject to a nominal visit fee if a technician has already been dispatched. Professional Appliance Care reserves the right to reschedule services due to unforeseen circumstances or emergencies, with notice provided to the customer as soon as possible.
5. Warranty and Liability
Professional Appliance Care provides limited warranty on specific repairs and parts, which will be clearly communicated at the time of service. Warranty coverage does not apply if the appliance is subsequently repaired by another service provider or damaged due to user misuse. The company is not liable for indirect, incidental, or consequential damages resulting from appliance failure. All claims must be submitted within the warranty period, and proof of service may be required.
6. Customer Responsibilities
Customers are responsible for providing accurate information about the appliance and its issues, ensuring safe access for technicians, and following basic safety precautions before and after service. Any damage resulting from negligence or improper use by the customer is not covered under warranty. Customers must also provide a safe working environment for the technician and remove obstacles that could hinder the repair process.
7. Privacy and Data Use
All personal information collected during booking, communication, or service delivery will be used only for service provision, scheduling, and quality improvement purposes, in accordance with our Privacy Policy. We do not share, sell, or rent customer information to third parties except as required for service fulfillment or by law.
8. Service Area
Professional Appliance Care provides services exclusively within Dubai and nearby areas. Requests from locations outside our service area may be declined or subject to additional charges for travel. Customers are responsible for ensuring that the service location is within our operational coverage before booking.
9. Changes to Terms
Professional Appliance Care reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our website or services after modifications constitutes acceptance of the revised Terms & Conditions.
10. Contact Information
For any questions or concerns regarding these Terms & Conditions, customers can contact Professional Appliance Care via email at [email protected], call +971529505810, or visit our office at Al Thanyah Fourth, Emirates Hills, Dubai, UAE. Our team is committed to providing transparent, professional, and high-quality services while ensuring customer satisfaction and compliance with applicable laws.